Baron Silverstein on Newrez’s AI journey and the call center question

Like most of its peers, top-five mortgage lender Newrez is prioritizing the use of artificial intelligence (AI) to provide call center representatives with real-time information on its policies, procedures, and guidelines to improve customers’ experience, according to its president, Baron Silverstei
Read MoreHUD, FHA further extend Maui foreclosure moratorium to 2025

The Federal Housing Administration (FHA) on Friday published Mortgagee Letter 2024-15, which extends a foreclosure moratorium on the Hawaiian island of Maui through Jan. 1, 2025, for FHA-insured forward mortgages and Home Equity Conversion Mortgages (HECMs). The moratorium, initially scheduled to ex
Read MoreReverse mortgage veteran reflects on his career: ‘Everyone has a story to tell’

Jim Cullen spent nearly 20 years in the reverse mortgage profession and recently decided that it was time to retire. But as a longtime industry professional who recognizes the potential value of the Home Equity Conversion Mortgage Program (HECM), Cullen previously explained to HousingWire’s Reverse
Read MoreIt can be a ‘trap’ to carry mortgage debt into retirement: USA Today

As the numbers of seniors carrying mortgage debt in retirement has increased, so too has the potential financial burden of a regular monthly mortgage payment. Increases in inflation and the cost of living can overwhelm those living on a fixed income, according to an article published this week in US
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